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For the use of fireplan a service fee will be charged. The CODE3 service contracts offer security and are up to date. Besides professional support you will receive all recent product adjustments, changes and improvements. You can chose between 4 different standard contracts. For individual solutions like e.g. communality or state solutions or the local solution including an own database, a unique service contract has to be set up.

 

 

(Kopie 2)

BASICMEDIUMSTANDARDPLUS
Updatesinclusiveinclusiveinclusiveinclusive
Support viaWeb-TicketWeb-Ticket, E-Mail
and Hotline
Web-Ticket, E-Mail
and Hotline
Web-Ticket, E-Mail
and Hotline
Support Availability-Mo. - Fr.:
10:00 - 18:00 

Mo. - Sa.:
10:00 - 20:00 
Mo. - Sa.:
10:00 - 20:00 
Support Contingent1 hour p.a.3 hours p.a.5 hours p.a.10 hours p.a.
Remote Support
(Remote Access)
-inclusiveinclusiveinclusive
On-Site–Unterstützung-possiblepossiblepossible
SMS Contingent p.a.-500 1.000 2.500 
Seminars/Workshops--10% discount on
workshops and 
trainings
20% discount on
workshops and 
trainings
Other---Free invitation to CODE3 events.
Popularity**********
fireplan – Die Feuerwehr-Software!